@MobitelNigeria Doesn’t Just Tweet, They Listen To Customer Twiplaints

Last week, I wrote and ranted about how ISPs spend millions of Naira advertising a lousy internet speed connection in Nigeria, rather than focusing on improving on their network infrastructure and keeping loyal customers.

My post and tweets got the attention of Mobitel Nigeria, one of the ISPs that may be experiencing issues with their service in recent times. In a direct message sent to me a few hours ago via Twitter, the @MobitelNigeria representative apologised for the challenges I’ve experienced with their network.

He further said that Mobitel doesn’t believe that these challenges have been there since I acquired their device and that my experience is not the true nature of their network and does not reflect the quality they have worked to build or wish to deliver.

No doubt, Mobitel 4G is a great network. I used the service at a friend’s place when they launched sometime in December last year. But, it is possible that the quality of service has decreased due to more and more people joining their network.

And that’s not just peculiar to Mobitel. It happens to almost every new Internet service out there.

However, it could also be that Mobitel’s coverage area is not as strong as required where I reside in Ajah in the Lekki Penninsula. The Mobitel rep acknowledges that if in the course of a diagnosis they find that my current location of use is not well covered, they will advise and as appropriate.

But a quick look at Mobitel’s Coverage map found here, shows that Ajah seems well covered with infrastructures in Victoria Garden City (VGC), Thomas Estate/Abraham Adesanya Estate and Modupe Young Street, off the Ajah-Badore Road, which is pretty closest to where I reside.

Perhaps these infrastructures are not robust enough or are simply inadequate to cater to the community. Again, I’m not sure if Mobitel has a base station around the Lekki axis, of which if present could boost Internet speed within the area.

But whatever the case, I’d like to believe that Mobitel is not any of such ISPs that advertise what they can’t offer. But with its touted 2.3 GHz frequency, we shouldn’t even bother making complaints or twiplaints, as the case may be.

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