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Who Pays for MTN’s BlackBerry Services Outage? | Loy Okezie

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6 Responses to Who Pays for MTN’s BlackBerry Services Outage?

  1. El Jefe says:

    Maybe the Blackberry service outage isn’t such a bad thing. I took the opportunity to delete a few spammers from my BBM list… when they ask I’ll tell them it probably has something to do with the outage :)

    On a serious note though, this outage wasn’t a huge deal for me since it was first time (I think)…

    What I have a major problem with is how MTN wipes out your credit with charges when phone and BB are roaming outside Nigeria. I dont know the actual rates, but it’s way higher than is reasonable. The masses should really be taking to the streets on that issue!

  2. Saheed says:

    Is there an SLA signed when you got onto the package? If there isnt one stipulating credit payback during an outage, you truly cant tell 'em to pay you anything. However, if there is one and you experience an outage over the minimum required time, then you can hold 'em up to that.

  3. David-leo says:

    I think since that was the first time of its kind, the act is pardonnable. In truth, mtn gives the best bb service in Nigeria. The access is unlimited, and as at yesterday, I learnt they now have weekly plan known as BBWEEK. Guess this is good.

  4. ayo awe-joseph says:

    I can confirm Okezie’s claim and did stop by at the Aromire friendship centre. The manager there promised to compesate my phone. But that was the end of it despite all my e mails. I wonder what the role of NCC is?

  5. bimpe says:

    I want to get in touch with Ayo awe-joseph. Please give me a phone number or email to contact him. Thank you

  6. Taiwo Hollist says:

    The fact of the matter is any complex solution will occasionally experience problems despite the best efforts of the operators. Outages of the BB service on the MTN network are in my experience very rare and certainly occur with considerably less frequency and duration than than MTN’s competitors. We are certainly within our rights to express our displeasure in no uncertain terms when an outage occurs but as I’m not aware of any SLA I’m not sure compensation is available. The strongest sanction we as customers have is to take our business elsewhere and I’m sure MTN as all operators are aware of that and therefore work hard to provide quality service as best as they can.

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