It didn’t come as a surprise to me that Zenith Bank Plc has adopted social media tools for communication, since the bank has been known for their leadership status in the deployment of Information and Communications Technology.
Last year, Zenith Bank emerged, for the sixth time, the best overall winner of the 2008 edition of the Web Jurist Award conducted by Phillips Consulting. The Award which rates bank websites in Nigeria based on clear-cut criteria including; Content, Performance, Functionality, Technicality, Aesthetics, and E-financial services was instituted in 2001 and has ever since, been won by Zenith Bank in 2001, 2002, 2004, 2005 and 2006 in addition to the latest edition.
Zenith Bank has become the first bank in Nigeria to adopt Twitter as a tool for online communication. Their Twitter page looks new with only 10 updates since June 25, but has already attracted 114 followers and following 760, as at the time of writing this post.
Most of the tweets to date have simply directed users to their website pages as well as news around the bank from online newspapers and some great business and success quotes from world renowned achievers. Perhaps, they’ll soon be adding updates about their products and services, but I’m wondering if they would use the Twitter page to interact with their customers and answer their questions.
My guess is that Zenith Bank has developed a social media policy and strategy before venturing into twittering. If not, then, they’ll need one. But, I’m not sure if a Zenith Bank employee has been doing the twittering, as it may as well be someone who admires Zenith Bank and decides to write updates about the bank. Besides, Zenith Bank has not officially announced they have a Twitter page on their website.
Whatever the case, I think it will help Zenith Bank to reinforce its brand on the web and better position it as one of the foremost banks in Nigeria that has embraced the social web. It’ll be interesting to see more banks and companies in Nigeria get involved with social media channels to interact with their customers.
Read my post on top 5 ways companies can use Twitter for their business.
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